Heike

Heike is an experienced computer scientist with over 20 years of professional experience in various roles, including manager, project manager, IT consultant, and training manager. As a certified classroom and live online trainer, she integrates her extensive expertise into training courses that are specifically designed to promote social and personal skills.

With more than 1,800 successfully completed virtual training courses on various platforms, Heike has established herself as a professional online trainer. A clearly structured format and lively interactions keep participants engaged throughout. Her approach promotes active learning and enables the practical application of learned skills in real-life scenarios.

Heike’s expertise lies particularly in the delivery of soft skills training. She has in-depth knowledge of communication models and is skilled in systematic conversation techniques in both individual and group settings. Through the use of visualization and moderation techniques, she is able to present complex content in an understandable way and lead effective discussions. Heike is also well versed in constructive conflict management and uses feedback techniques to promote personal and team development. Since 2013, Heike has been an active member of the BDVT (Professional Association for Training, Consulting, and Coaching). She heads the Artificial Intelligence specialist group and is involved in the Online Training specialist group and the BDVT moderation team. Overall, Heike offers a balanced combination of extensive experience and in-depth expertise, enabling her to design high-quality training courses and promote the long-term development of her participants.

Heike’s style is characterized by empathy and clarity. She attaches great importance to an interactive and practical training experience. Her methods include World Café, Fish Bowl, and Open Space to promote the exchange of ideas and perspectives.

• Heike’s outstanding achievements include successfully introducing a new consulting culture at her previous company and leading change projects that resulted in a lasting improvement in team dynamics and work processes.

• In addition, she has conducted numerous training courses in the areas of leadership development and conflict management.

Accredited trainer for:

🎓 iSAQB® CPSA-Advanced Level – Module AGILA 

🎓 iSAQB® CPSA-Advanced Level – Module SOFT

Certifications:

📖 HK Mainz – Training as a trainer (ADA)

📖 CSC Akademie Deutschland GmbH – IT project manager

📖 FCT Akademie GmbH – Certified live online trainer

📖 Scrum.org – Professional Scrum Master