Heike

IT Business Consulting,
Facilitation

Heike: Communication and Self‑Organization as Keys to Success

Heike is an experienced computer scientist with more than 20 years of professional experience in various roles,
including leadership positions, project management, IT business consulting, and training management.
As a certified on‑site and live online trainer, she integrates her extensive expertise into trainings aimed specifically
at strengthening social and personal competencies.

With a track record of more than 1,800 successfully delivered virtual trainings across different platforms,
Heike has established herself as a professional online trainer.
Thanks to a clearly structured setup and dynamic interactions, participant engagement remains consistently high.
Her approach promotes active learning and enables participants to apply newly acquired skills directly in real‑world scenarios.

Heike’s expertise lies particularly in conducting soft‑skills trainings.
She possesses in‑depth knowledge of communication models and masters systematic conversation techniques in both individual
and group settings. By applying visualization and facilitation techniques, she succeeds in presenting complex content clearly
and guiding effective discussions. In addition, Heike is skilled in constructive conflict management and uses feedback techniques
to foster personal and team‑oriented development.

Since 2013, Heike has been an active member of the BDVT (Professional Association for Training, Consulting, and Coaching).
She leads the specialist group on Artificial Intelligence and is actively involved in the “Online Training” expert group
as well as the BDVT facilitation team.

Overall, Heike brings a well‑balanced combination of extensive experience and deep expertise, enabling her to design
high‑quality trainings and support the sustainable development of her participants.

Personal Philosophy

Heike is convinced that effective communication and the promotion of self‑organization are essential factors for the success of any team.

She places great importance on delivering training in an interactive and practice‑oriented manner.

Personal Style

Heike’s style is characterized by empathy and clarity. She places great importance on creating an interactive and practice‑oriented training experience.

Her methods include World Café, Fishbowl, and Open Space, which she uses to encourage the exchange of ideas and perspectives.

Special Achievements

Among Heike’s outstanding achievements are the successful introduction of a new consulting culture
in her previous company as well as the leadership of change projects that resulted in sustainable improvements
in team dynamics and workflows.
In addition, she has conducted numerous trainings in leadership development and conflict management.

Certifications and Accreditations

Accreditations Trainerin für:

🎓 iSAQB® CPSA-Advanced Level – Module AGILA

🎓 iSAQB® CPSA-Advanced Level – Modul SOFT

Certifications:

🎓 iSAQB® CPSA-Advanced Level – Module AGILA

🎓 iSAQB® CPSA-Advanced Level – Modul SOFT

🎓 IHK Mainz – Ausbildung zum Ausbilder (ADA) ✓ CSC Akademie Deutschland GmbH – IT- Projektleiterin

🎓 FCT Akademie GmbH – Zertifizierte Live-Online-Trainerin

🎓 Scrum.org – Professional Scrum Master

🎓 Entscheidungsfindung in komplexen und dynamischen Situationen – Akademie für berufliche und gesellschaftspolitische Weiterbildung

🎓 Grundkurs “Zürcher Ressourcen Modell” – Anja Hume – Trek’n Learn